Responsible Tourism Policy

Sustainability

Aware of the importance of maintaining sustainable tourism development, and assuming the principles and objectives specifically adopted at the 2015 World Summit on Sustainable Development, COP 21 and the World Charter for Sustainable Tourism + 20, Barcelona Oculta Tours is committed to carrying out carry out a sustainable management of its activities, through the adoption of commitments aimed at preventing, eliminating or reducing the impact of our facilities and activities, both internal and external, as well as optimizing the sustainability of the establishment by improving its behavior with the environment.

In this same sense, our entity has adopted the following Responsible Tourism Policy, through which it undertakes to comply with the requirements established in the BIOSPHERE adhesion, which includes, among other things, the legal requirements that regulate the effects generated by tourist activity.

Likewise, we are committed to motivating and training our staff with training and awareness actions on the principles of Responsible Tourism, to promote good environmental practices in the environment and to participate in external activities, and to report both internally and externally on the progress and environmental actions of the company.

In the same way, our establishment manifests the express commitment to fight against sexual exploitation or any other form of commercial exploitation and harassment, particularly of children, adolescents, women and minorities; and we are committed to adopting universal accessibility measures.

One of our main objectives is to improve sustainable management, assuming commitments to continuous improvement in all areas of sustainability: social, economic and environmental, as well as customer satisfaction. To this end, projects for future expansions of facilities or activities will be subject to criteria of sustainability and efficiency in the use of resources.

This Responsible Tourism Policy will be updated whenever circumstances require it, adopting and publishing new sustainability objectives in both cases.


• Client orientation: we discover, understand and consolidate the needs of our clients, establishing honest, sincere relationships, with a close and respectful treatment.

• Regarding the Environment: commitment to the environment, minimizing the environmental impact of our actions and contributing to the preservation and conservation of biodiversity.

• Regarding people: commitment is made to adequate and stable labor relations, within a framework of equal opportunities.

• Development: we favor the development of people through cohesion, collaboration and teamwork.

• Innovation and search: develop ideas to improve the service we provide to society and technological innovation.

• Integrity: Through honest, dignified and ethical behaviour, which generates trust in our company based on transparency in management and in the communication that we transmit to our stakeholders.

• Transparency: ability to sincerely and truthfully communicate and report who we are, what we do and why, generating trust, credibility and reputation among the different interest groups. Companies are informed of the current legal regulations applicable to their sector in everything related to our responsible attitude (selective collection, accessibility, security).

• Service to society: commitment to meet the needs and meet the expectations of society.

• Credibility: we keep our word.